Your story!

Had an amazing time here. Used the Groupon deal and upgraded to the platinum package. Luigi was a ton of fun, very informative, and a really good teacher. The simulator is a very unique experience and I had a ton of fun. Would definitely recommend it.

Please help me book my flight! My voucher is expiring in a week, but I can't even get hold of anybody!!!

Just got off the phone with Annie who was very friendly and helpful. My husband and I tried the simulator for the first time last boxing day and had a great time. We wanted to do something special for our niece who is here from Alberta for Christmas, this year until January 4. Ufly is fully booked and don't have anything until after that date, but they made an exception and booked my niece and her parents after closing on one of the days before she has to leave! THAT is what customer service is all about. They will have a great time and we saved ourselves a Sunday afternoon at the mall....4 days before Christmas!! Thanks to everyone at UFly for making this happen! M & B Donovan

If I could give 0 stars I would. Absolutely terrible customer service. I had to rebook and began calling the week before my flight was scheduled. Was directed to voice mail most times and finally just left a voice mail. Was never contacted so I just kept calling. Finally got a hold of them the day before and explained the situation and was told very rudely by the representative that she needed to check the voicemail to make sure I was telling the truth and would need to speak with her manager. She stated that she would call me back and I provided her with my number. Didn't hear back 2.5 hours later so I kept calling and was directed to voicemail. Finally got ahold of the representative about 4.5 hours after my initial call and she said she still hadn't heard back but that there was a time slot available earlier in the day and the pilot was ok to book for that time, she just needed her manager's confirmation. we agreed that if I didn't hear from her, I would call back in an hour. Called back in an hour and still the manager had not given her a response. She assured me that she would stay until she received a response even though the office was closing in 30 minutes. Never heard back from her that night. We decided to still go down for 9am in case they had rebooked and just didn't tell us. Find out 10 minutes before the 9am flight time the next day that they called my boyfriends father (his # was the original booking phone number) a few minutes before that they couldn't do the rebooked time. We figured we would go down and speak to them in person since we were almost there anyway and the office was closed and returning at 9:45am.